Shipping & Returns

  • Shipping

    All online orders are processed and shipped within 2-3 business days.

    Please be aware that during high-demand periods like promotions, sales, or the lead-up to the holiday season, there may be some extra processing time.

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    AUSTRALIA:

    Standard Shipping: 2-8 business days

    Express Shipping: 1-4 business days


    Please note, delivery outside of metropolitan areas may have an increased delivery time.

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    NEW ZEALAND:

    Standard Shipping: 6-20 business days

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    UNITED KINGDOM:

    Standard Shipping: 2-4 business days

    Express Shipping: 1-3 business days

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    EUROPE:

    Standard Shipping: 2-11 business days

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    *Delivery time frames begin from the time the parcel is collected by Australia Post.

  • Returns

    In the event that you would like to return your ARID product, return requests must be made within 14 days of your parcel being received. 

    Return requests can be made via our email: info@aridofficial.com 

    Items must be returned in original condition, unwashed, with original packaging and with all tags attached. 


    ARID does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels.


    In the event that your return does not meet any of the above terms, ARID reserves the right to not approve your return request.

    Refunds are issued against the original payment method only and will only be issued once your return has been received and processed.

Frequently Asked Questions

When can we buy your towels?

We are working hard with our suppliers, to provide you with optimal quality products and we all know good things take time.

Pre-Order is now available as of January 21 2024. All goods will be shipped by end of February 2024

What is sizing like?

Our towels range from 1ft - 6ft long so we have every body covered.

For more details, please refer to our size guide.

What are your towels like after washing?

Our towels are designed to last. We have consciously chosen certified cotton that is not only nice to touch but durable too.

From beach, to bath we have you covered.

To find out how to take care of your towels, see our care guide.

Do you do exchanges?

As we are a small team, this will be a case by case scenario. Please contact us at info@aridofficial.com for any questions or concerns.